IDIS Partner Portal global privacy policy

Introduction

At IDIS, we put our priority on protecting your personal information. Acknowledging the importance of your personal information, we strive to secure and carefully process the information you share with us. We value your trust. We hence provide notice regarding how we collect, use and share your information. Our collection, use and sharing of your information is only based on your permission or where allowed by law. We've taken all the necessary steps to comply with EU General Data Production Regulation (GDPR).


We at IDIS help safeguard your data through technical data security and internal management procedures as well as physical data protection measures. In order to do so, your trust is paramount and thus, we take measures to protect your personal information.


In this privacy policy, when we refer to "IDIS", "us", "we" or "our", we mean the IDIS companies which provide you with the IDIS website. Information on which IDIS companies are responsible for any personal information collected about you, is available on our Privacy Portal by clicking on the tab for your country.


While this Privacy Policy applies to all our Services, we also have provided certain specific privacy supplements that contain additional information about our practices in connection with particular Services. These supplements apply to your use of the Services they cover. Additional consent will be obtained for certain data processing activities.


In most cases, IDIS Inc. will be the data controller. If you have any questions, comments or concerns about any aspect of this policy or how IDIS handles your information please email our Privacy Team at privacy@idisglobal.com.

Privacy principles

Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at IDIS in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.

Examples of how we collect your personal information and how we use it:

 
IDIS

Your name

To identify you and provide personalised customer service.

Your email

To offer IDIS latest news.

Your phone, mobile, and fax number

To identify you and provide personalized customer service

Your address

To identify you and provide personalized customer service

Cookies

To enhance your experience on our website and help improve it.
Expand to read complete IDIS privacy policy
Collapse Privacy Policy
  • What personal information do we collect?
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    We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
    Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.
    We collect personal information from you in a number of different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used. For more detail on how we use your personal information, please see the section titled "How do we use your personal information?".


    Information you share with us


    We collect personal information that you share with us when you contact us or interact with us through our website, email or otherwise. You can decide not to provide certain information or ask that any information you have previously shared is removed. If you do so, you may not be able to take full advantage of our products, technology and service.


    Information from your online interactions


    We collect and handle information from all visitors to our websites, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.

    We use this information so that we can see how long our websites take to load, how they are used, the number of visitors to the different sections of our websites, and what information visitors look at most.

    We also collect and handle information about how you engage with our promotional campaign and advertising online, outside of our own websites (for example, on Google, YouTube [or on social media]).

    That information is, predominantly, collected through our use of cookies and similar technologies.


    Cookies


    When you use our websites, we may also use information collected by cookies. "Cookies" are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet.
    Some cookies that we use at IDIS will collect personal information about you. Any personal information that is collected will be used in accordance with this privacy policy. By continuing to use our websites, you accept that cookies may be set on your device.

    For further information, including on the types of cookies that we use and how to manage cookies placed on our websites, please refer to our cookies policy.


    Email Communications


    As a user of our products or services, we will send you support communications by e-mail. We would also like to keep you posted on anything that's happening at IDIS which we think you might like to know about; whether it’s our latest product announcements, upcoming events. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?'

    We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what's happening at IDIS (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).

    We use that information by itself and in combination with our customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to. We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you may be interested in based on how you have engaged with our previous e-mails; you have the right to object to our use of your information for this purpose (see the section below titled 'Your controls and choices').

  • How do we use your personal information?
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    Our main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us.

    Information you share with us


    We use the personal information you share with us in the following ways:

    • To respond to your queries and requests;
    • To communicate with you;
    • To provide updates to you about any changes to IDIS’s policies, terms and conditions and any other matters which we may need to tell you;
    • In combination with personal information we collect from IDIS website, information about how you engage with our e-mails and information from your online interactions, for profiling and statistical analysis (we have set out further information on how we combine personal information in other relevant sections of this privacy policy)


    Information from your online interactions


    We use the personal information from your online interactions, by itself and in combination with your customer record (the information you share with us), in the following ways:

    • To identify any part of our website that isn’t working as well as it should - so we can fix things and make our websites better for you and other users; and
    • For profiling and statistical analysis of product popularity, and of our customers' behaviour when using our website.


    You have the right to object to our monitoring of your use of our websites and how you engage with our promotional campaigns and advertising online for these purposes. For more information on how to exercise your right to object, see the section below entitled 'Your controls and choices'.


    Other potential uses of your personal information


    We also use your personal information:

    • To detect and prevent fraudulent transactions; and
    • To comply with our legal obligations.
  • How can you change the way that we contact you about our products, services and support?
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    You can change the way that we contact you in the following ways;


    Opt-Out/Stop Contacting Me;


    If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by:

    • Contacting IDIS customer service in your country stating that you no longer wish to receive such communications;
    • Using the unsubscribe option included in all our e-mail correspondence (on all marketing and support communications)
    • Emailing our global privacy team at privacy@idisglobal.com
  • What personal information does IDIS share with third parties?
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    Most importantly, we never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to.


    Third parties who provide services on our behalf

    We share your personal information with certain third parties who provide services on our behalf. They are data processors and their processing activities are in accordance with data processing contracts to ensure that the processing they undertake is under IDIS’s direction and control.

    The third parties who provide services on our behalf are TMF Marketing services limited , Bryant Zamberlan Group and other IDIS companies which may be located outside of your country of residence and provide the following services/activities:

    • Help us to provide services to you;
    • To assist us with our marketing, helping us to understand how well our online advertising works, to reach people who are more interested in IDIS products;
    • By setting cookies on our websites (more information on this can be found in our cookies policy ; and
    • Social media platforms who serve our advertising on their platforms on our behalf


    If you would like more information on how we share your personal information, please email our Privacy Team at privacy@idisglobal.com.

  • Links to third party websites
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    We may provide links to other websites which are not operated and controlled by IDIS.

    We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.

    Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.

  • How long do we keep your personal information?
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    We will not keep your personal data for longer than is necessary for the purpose it was collected. This means that data will be destroyed or erased from our systems when it is no longer required.
    We take appropriate steps to ensure that we process and retain information about you based on the following logic:

    • At least the duration for which the information is used to provide you with a service;
    • As required under law, a contract, or with regard to our statutory obligations.
  • Your controls and choices
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    We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences.

    You have the right to access, update and amend personal information that we hold about you. We will consider requests received and respond in accordance with applicable data protection law and any legal obligations. If you ask us to remove or delete personal information, this may affect the services we provide and, in some situations, we may not be able to provide the service(s) requested. If the law in your country allows us to impose a fee for giving you access, we will communicate this to you in response to your request.

    In certain circumstances, you can data subjects have the right to complain about the processing of their personal data to the applicable Supervisory Authority. :


    • Object to our use of your personal information for certain purposes;
    • Ask us to limit or restrict our use of your personal information;
    • Ask us to remove or delete personal information about you; or
    • Provide your personal information to a third party provider of services.


    If you would like to exercise any of your rights in relation to your personal information, please e-mail privacy@idisglobal.com.

  • How do we protect your personal information?
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    We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.

    In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

  • Keeping your information secure
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    We take protection of your data seriously, and have put in place appropriate physical and technical measures to safeguard the information we collect in connection with the Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.

    INTERNATIONAL TRANSFER OF DATA

    Your use of our Services will involve the transfer, storage, and processing of your personal information outside of your country of residence, to Korea, consistent with this policy. In addition, your use of the Services may also involve the transfer, storage, and processing of your personal information to other countries; such countries include, without limitation, countries in the European Economic Area(EEA), and the United States of America. Please note that the data protection and other laws of countries outside the EEA to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected. Such measures include the use of Standard Contractual Clauses to safeguard the transfer of data outside of the EEA. For more information, or to obtain a copy of the contractual agreements in place, please email privacy@idisglobal.com.

  • Changes to this privacy policy
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    We will review and update this privacy policy at least once a year and will note the date it was last updated below.

    Any changes to this Privacy Policy will take effect from posting on the IDIS website. Customers are required to check the website on a regular basis to ensure they are aware of the latest version of the Privacy Policy.

    We will never change our policies and practices in a way that will offer less protection for personal information that we already have about you without your consent.

    This privacy policy was last reviewed and updated in May 2018.

  • Previous changes to this privacy policy
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    November 2017 - Global Privacy Policy launched

  • Contact us
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    If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email at privacy@idisglobal.com.

    If, after speaking to us, you are not satisfied with our response, you can contact the relevant regulator or authority in your country that is responsible for handling complaints about the use of personal information.

    We will get back to you as soon as possible.

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